5 Dental Care aims to offer the highest possible standards of dental care in a relaxed and friendly atmosphere. As part of our overview of a selection of winners from this year of Oral Health & Dentistry Awards we profile the practice to gain an insight into its approach to patients and how this has helped it to achieve the success it enjoys today.
5 Dental Care has occupied its current premises for over 40 years, providing quality dental treatment and specialist services for all the family. It was an existing largely private practice with some specialist services.
In 2010, after a partnership ended the practice was rebranded with many of the existing team staying on alongside Principal, Emma Clayton-Jones. Consequently, some of the team have been with the practice for 20 years. The practice has always provided a very high level of care, using the latest technology supported by an extremely experienced specialist team including Mike their inhouse technician. Emma and her award-winning team provide a unique dental experience. The contemporary design of the practice interior creates a warm and relaxing environment for both patients and staff.
Their focus is on the customer journey, involving every team member, putting patients at ease and ensuring excellent communication throughout their treatment experience. All team members undergo regular training both individually and as a team and are encouraged to develop their own skill set that complements their individual strengths and the needs of the practice.
5 has a strong brand with an excellent local reputation supported by current online reviews from patients who give feedback on the whole team. The team have worked hard to provide a special service to local referring practices, ensuring excellent communication regarding their patient’s treatment journey. These practices are visited by 5’s Patient Care coordinator, Stacey Graham, to create a personal relationship and ensure they are offering them and their patients the service that suits them.
Alongside its focus on supporting its patients, No. 5 Dental Care is also committed to supporting the local community and giving back to those who have helped drive it to success. As such, the practice provides care and oral health education to local nursing homes. Domiciliary visits are available for those patients who are unable to visit the surgery, although there is wheelchair access for those who require it.
The team regularly visit local schools to give talks and demonstrations on how to care for children’s teeth, as 5 Dental Care passionately believes in education and preventive care.
With the dental industry diversifying into new areas and patients keen to trust their dentists with more than just their teeth, 5 Dental Care now provides non-surgical facials to complement the facial aesthetics that the practice already provides. Patients have welcomed this new venture as they are able to have these treatments with highly trained aestheticians who they trust, in a professional clinical environment.